Infoline - What is 211

What is 2-1-1

2-1-1 is the national abbreviated dialing code for free access to health and human services information and referral (I & R).

2-1-1 is an easy-to-remember and universally recognizable number that makes a critical connection between individuals and families in need and the appropriate community-based organizations and government agencies.

Benefits of Having a 2-1-1 System in Colorado

Streamlined access to existing services and an elimination of confusing and frustrating searches.
An efficient and accurate database and referral system for existing services. The opportunity for vulnerable people (those who are elderly, disabled, non-English speaking, incapacitated by crisis, illiterate, new to their communities, etc.) to help themselves.
Expanded civic involvement and the ability to match volunteers and donors with community organizations that need their help.
A social barometer for assessing where need is greatest in the community.

2-1-1 Beginnings

Federal Communications Commission Ruling "We find that the Information Referral Petitioners have demonstrated sufficient public benefits to justify use of a scarce public resource and therefore assign 2-1-1 to be used for access to community Information and Referral services."

The nation's first 2-1-1 service was created in 1997 in metropolitan Atlanta. The Federal Communications Commission subsequently reserved 2-1-1 for access to community health and human service information in 2000. Their goal was to ensure that citizens would be able to call one place in the community for help. Today, 2-1-1 reaches more than 174 million Americans - just over 57 percent of the population. There are currently 194 active 2-1-1 systems covering all or part of 39 states (16 states have 100% coverage) plus Washington DC and Puerto Rico. Please visit www.211.org for 2-1-1 national history.